Collecting rent in the age of COVID-19

Rent reduction
Hi...we were expecting this but not sure how to deal with it. Our tenants (who have only been with us for 2 months) has reached out and asked us for a rent reduction as a result of COVID-19. Just wondering whether anyone else has considered this? Or said yes to it? What do we need to look out for and do we need something writing? Any tips or comments would be greatly appreciated.

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